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If you need product support or warranty service, please follow the steps below to contact us through the platform where you placed your orders:

• On the website or app (where you made the purchases):

  Go to Your Orders > Find your order and click Get product support > Message Now > Product Question > Select the relevant product > Product Details.

  (Note: Please be sure to select "Message Now" after clicking "Get product support". Also be sure to choose Product Details—and not any other option—to submit your inquiry).